Privacy Policy

📋Introduction

bd296 ("we", "our", "us") operates the online casino and sports betting platform accessible at bd296.app. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our services in Bangladesh or from anywhere else in the world.

By registering an account or continuing to use bd296, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform immediately.

This policy applies to all players, visitors, and users of bd296 across Bangladesh, including those accessing via mobile devices, desktop browsers, or any third-party application linked to our platform.

📥Information We Collect

When you create an account, place bets, make deposits, or interact with bd296's platform, we may collect the following categories of information:

• Identity information: full name, date of birth, nationality, and government-issued ID details (for KYC verification purposes).
• Contact information: email address, phone number, city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction history, deposit and withdrawal records, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported Bangladeshi payment channels).
• Technical information: IP address, device type, operating system, browser type, session duration, pages visited, and referring URLs.
• Behavioural information: game history, bet amounts, session frequency, bonus usage, and preferences saved within the platform.

⚙️How We Use Your Information

The personal information we collect serves specific, legitimate purposes. We do not process your data beyond what is necessary for the following:

• Account management: creating, verifying, and maintaining your bd296 player account.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported channels.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with account-related issues.
• Responsible gaming: monitoring gameplay patterns to detect problem gambling behaviour and enforcing self-exclusion or account limits where applicable.
• Fraud prevention and security: detecting unauthorised access, preventing identity theft, and complying with anti-money-laundering obligations.
• Platform improvement: analysing aggregated and anonymised usage data to improve the performance, features, and content of the bd296 platform for Bangladeshi players.

🍪Cookies and Tracking Technologies

bd296 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device that allow us to recognise you on return visits, maintain your session, and deliver a consistent, personalised service.

We use the following types of cookies:

• Essential cookies: required for the platform to function correctly — for example, keeping you logged in during your gaming session.
• Analytics cookies: help us understand how users interact with bd296, which pages they visit most, and how we can improve the overall experience.
• Preference cookies: remember your settings such as language, preferred games, and display preferences so they persist between sessions.

🤝Data Sharing and Disclosure

bd296 does not sell, trade, or rent your personal data to third parties. We may share limited information with trusted service partners only in the following circumstances:

• Payment processors: transaction data is shared with payment partners such as bKash, Nagad, Rocket, and Upay strictly to process your deposits and withdrawals.
• Legal and regulatory obligations: where required by applicable law, court order, or government authority, we may be compelled to disclose user information. We will notify you where legally permitted.
• Fraud and security partners: anonymised or aggregated risk signals may be shared with fraud-prevention service providers to safeguard all users on the platform.

Any third-party service provider we work with is contractually obligated to handle your data in a manner consistent with this Privacy Policy and to use it solely for the agreed purpose.

🛡️Data Security

bd296 employs industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, or destruction. Our platform uses SSL (Secure Socket Layer) encryption for all data transmissions, and our servers are hosted in access-controlled environments with ongoing security monitoring.

While we take all reasonable precautions to keep your data safe, no internet-based platform can guarantee absolute security. We encourage you to use a strong, unique password for your bd296 account and to never share your login credentials with anyone.

💳Payment Data and Financial Transactions

When you make a deposit or request a withdrawal on bd296, your payment details are processed by our trusted payment partners, which include bKash, Nagad, Rocket, Upay, and select Bangladeshi banks. bd296 does not directly store full payment credentials such as mobile banking PINs or full card numbers.

Transaction records — including amounts, dates, and payment channel references — are retained on our platform as part of your account history for the duration outlined in our data retention policy. This helps us resolve disputes promptly and produce accurate account statements upon request.

⚖️Your Rights Over Your Personal Data

As a bd296 user, you have the following rights in relation to the personal data we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time by contacting our support team.
• Right to correction: if any information we hold about you is inaccurate or incomplete, you have the right to request it be corrected.
• Right to erasure: in certain circumstances you may ask us to delete personal data we hold about you, subject to regulatory retention obligations.
• Right to restriction of processing: you may ask us to limit how we use your data while a complaint or correction request is being reviewed.
• Right to data portability: you may request a copy of your data in a structured, machine-readable format so it can be transferred to another service provider.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all data rights requests within 30 days. Please note that some requests may be subject to verification of your identity before we can proceed.

🗂️Data Retention

bd296 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, accounting, or reporting obligations. In general, active account data is maintained for the lifetime of your account plus a minimum period thereafter as required for compliance.

When an account is closed or when we no longer have a legitimate reason to hold your data, we will securely delete or anonymise your personal information in accordance with our internal data lifecycle procedures.

🔞Age Restriction Policy

bd296 is strictly an adult platform. All gambling and betting services offered on bd296 are intended exclusively for persons aged 21 years and above. We are committed to preventing underage access to our platform and take age verification seriously as part of our responsible gaming framework.

📝Changes to This Privacy Policy

bd296 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform at least 7 days before the changes take effect. The updated policy will always display the revised date at the top of this page.

Your continued use of bd296 after any policy update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically so you remain informed of how we protect your data.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bd296 handles your personal data, our support team is available around the clock to assist you.

You can reach us by email at: [email protected]

We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them fully within 30 days. For urgent account security matters, please mark your email subject line accordingly so our team can prioritise your request.